← Back to Settings

Your settings

Change your details, turn on two-step sign-in, switch to dark mode, and set how the app works for you.

Open Settings at the bottom of the menu. It is split into tabs.

Your details

On About you, change your name, preferred name, pronouns and phone number, then press Save.

You can’t change your email address in the app. To change it, email us at support@forcounsellors.com and we’ll do it for you.

To change your password, go to the Account tab and choose Change password.

Two-step sign-in

Two-step sign-in means you need your password and a code from your phone to sign in. We strongly recommend it, because your records are sensitive.

You need an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password.

  1. On the Account tab, next to Two-step sign-in, choose Turn on.
  2. Open your authenticator app and scan the QR code. If you can’t scan it, type the key shown into the app instead.
  3. Type the 6-digit code the app shows, then press Turn on.
  4. You’ll be given a recovery code. Download it and keep it somewhere safe, away from your phone. It gets you in if you lose your phone. Each recovery code works once, and you get a new one after using it.

From then on, after your password, you’ll be asked for the code from your app.

If you’ve lost access to two-step sign-in, email support@forcounsellors.com and we’ll help you get back in.

Dark mode

On the Appearance tab, set Theme to Dark (or Light) and save.

How the app works for you

  • Working week: your working days and hours, how long a session lasts, and the gap you keep between sessions. Your calendar shows these hours, and, for qualified counsellors, they’re the hours clients can book online.
  • Journal: a writing prompt and a word target for your journal.

Qualified counsellors also have:

  • Payments: your session fee, cancellation policy and your Stripe account. See Taking payments with Stripe.
  • Online booking: whether clients can book online, the notice you need, and your booking link.
  • Professional body: your membership, qualifications and CPD target.

The Help tab has a Send feedback button if something isn’t working or you have an idea.